Can be divided into those who look after houses where the alarm is connected to a security company and those where the alarm is a stand alone. In either case the police should know who the keyholders are.
All alarms are now required to be switched off automatically after 20 minutes. Regardless of category, a maintenance contract is almost always a necessity.

Connected to a security company

The keyholder(s) should be prepared to attend an alarm at any time, day or night, provided they are not putting themselves at risk. Most security companies may allow the householder 2 false alarms without financial penalty, thereafter are likely to charge at least £25. The police will NOT respond after two false alarms.When entering the house where the alarm has been activated and turned off by the keyholder, the security company will probably phone and ask for a password to verify your right to enter. So be prepared with the password.

Stand Alone

The keyholder(s) should still be prepared to respond to an alarm (otherwise why be a keyholder?), a, because your neighbour's property might well be at risk and b, for the noise nuisance to you and your other neighbours. If an alarm goes off continually people will cease to respond, so get it fixed!

Keyholder's Register

You must register your keyholders with the Police Authority at Winchester.

Write to:
Keyholder Data Base
Alarms Administration
Hampshire Constabulary Headquarters
West Hill, Winchester, Hants SO22 5DB


Fax the details to: 01962 871193

You must notify the Police of:

The name of two independent keyholders (not resident on site) who live within twenty minutes of the protected premises. Keyholders must provide their own transport and have a landline telephone


People wanting advice on the installation of alarms should contact:

National Approval Council for Security Systems
Queensgate House
14 Cookham Road, Maidenhead
Berkshire SL6 8AJ
Telephone: 0870 2050000
Fax: 01628 773367


Security Systems & Alarms INspection Board
Suite 3
131 Bedford Street, North Shields, Tyne & Wear, NE29 6LA
Tel: 0191 2963242
Fax: 0191296 2667